While you might think primarily about the alarm system hardware and software being installed in your home, and even believe it is the most important part of your system, we would respectfully beg to disagree. We believe that an alarm system is only as good as the alarm system monitoring and the ability to monitor and respond to the activation of an alarm immediately. This is why we are thrilled to announce that our Central Station Wins the 5 Diamond Alarm System Monitoring Award for 2013 from the Central Station Alarm Association.
Our dedication to protecting customers is critically important to our success, and the Central Station Alarm Association agrees. The Five Diamond certification was established in 2003, and we worked hard to become certified, just five short years after the program came into existence. This certification must be renewed yearly, ensuring that our station remains at the forefront of alarm system monitoring.
The five diamonds stand for five points of excellence:
- Training standardization and ongoing professional development for each central station operator
- Allowing random inspections by a nationally recognized testing laboratory
- Setting and meeting quality criteria standards
- Delivering excellent customer service
- Pledging a reduction in false dispatches
The award won by our central monitoring station last year—only the second year of the award’s existence—is the Marketing Marvel award. The award specifically focuses on how this state-of-the-art command center has raised the awareness and profile of alarm system monitoring stations in a number of ways. Some of these include active trade association membership and involvement, striving for best practices, and becoming known in the industry for trustworthiness—not just by residential customers, but also first responders, government officials, and bank and insurance representatives.
Oh, and by having a company-branded chocolate bar to help everyone remember the sweet taste of success!
So when you’re looking for the alarm system, don’t forget about the importance of the alarm system monitoring station. Call us today at 1-888-Allisland to learn more about our top-ranked central station, and all the other benefits of working with All Island Security.
